Outside support Archives - Outside App

Skip to content

About Us
For Businesses
For Agents

Menu

About Us
For Businesses
For Agents

Agent

50

General

Community rating system
Are the businesses on Outside verified/trustable?
Am I eligible to take up Outside jobs?
I am a Work Permit/S pass holder, can I apply for these jobs?
Are there any screening procedures that I have to go through?
How can I be successful with Outside?
Getting verified with SingPass

Account Management

How do I reset or change my password?

Getting Started

How do I get started?
How do I create an account?
What information do I need to provide when signing up?
What are job alerts?
How do I set up job alerts?
How do I set up my location?
Are there any screening procedures that I have to go through?

Jobs

There’s an emergency and I have to cancel my job! What do I do?
How do I know if the offer I sent for a job has been accepted? / How do I see all my ongoing and confirmed jobs?
What do I do after my job is confirmed? / How do I start my job?
What if I’m late for an on-site job?
Can I take up multiple jobs at the same time? / What is the maximum number of shifts I can take a month?
Will I have lunch/dinner break?
What is the work attire?
What if I do not own the work attire required for the job?
When will I get an update on the job application?
If my job is in a few hours and it is not confirmed, what do I do?
My job is confirmed but no one has communicated/contacted me, do I show up at the location indicated?
Can I contact the business outside of the application? / If the business asks me to contact them on another platform, should I do it?
I am at the job location but I cannot check out.
I forgot to check out at the job location and I can’t check out.
[Delivery jobs] How do I upload a picture?
[Delivery jobs] I cannot upload the picture, what do I do?
What constitutes an account ban/removal?
I have to stay late at the job/I have worked overtime
How do I instantly book shifts?
How do I get badges for my profile?
Is there a maximum number of jobs/shifts I can instantly book?
Does the cancellation of a confirmed job affect my behavioural score/community rating?
How do I increase my community rating?

Know your earnings

Do I need to include the income from this job in my income tax declaration?
Is there any CPF contribution for jobs on Outside?
I have not received my salary until now, what do I do?
How do I set up payment information in the app?
How do I change my bank account information?
Can I choose to collect cash as payment for my jobs?
The salary I received is inaccurate, what do I do?
After withdrawing money through the Outside application, I did not receive it in my bank account
How long is the withdrawal process from my wallet?

Outside support

How do I report an issue?
Encountering issues? Try these steps first
How can I report a client/job?

Client

27

General

Where do the Outside team get their agents from?
Are Outside agents reliable?
Who can post jobs?
How does Outside ensure agents produce quality work?
How do I become successful with Outside?
Community rating system
Do I need to sign a contract with Outside?
Do I need to be a registered business to source for jobs on Outside?

Getting Started

How long is the approval process before I can post jobs on Outside?

Jobs

Can I edit the job details after posting?
What happens if no one accepts my job?
I have an urgent job that I need help with, but I have been unable to find an agent
Is there a minimum number of hours to get my job listed on Outside?
Is the agent required to have a break time? How does this affect the payment?
How do I confirm that the agent completed the job?
Can I move the communication with the agent outside the application?
The agent is not responding to my message in the application
What if I find the agent to be unqualified for the job even if their profile claimed to have the qualifications?
How does auto-assign work?
How does Outside ensure Agents turn up for my job? What are the risks for no-shows?
My agent submitted an overtime request, what does this mean?

Billing

How do I update my billing information?
How do I view my invoices/past transactions?
How pricing works on Outside
When will I be charged when I post a job?
What are platform fees?
Do I need to contribute to the agent’s CPF?

Home
Help Center
Agent
Outside support

Outside support

How do I report an issue?
Encountering issues? Try these steps first
How can I report a client/job?

hello@outside.sg
Inside Technologies Private Limited
10 Central Exchange Green, Singapore 138649

Facebook-square Instagram Linkedin

outside

Our Story
Our Blog
Career
Community Guidelines
Privacy Statement
Terms of Use

For Businesses

Admin
Courier
Events
Logistics
Promoter
Service Staff
Business Blog
Contact Us

For Agents

Work with Us
Meet a Career Coach

Inside Technologies Private Limited / Outside © 2021 All rights reserved