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  • General
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  • Jobs
    • There’s an emergency and I have to cancel my job! What do I do?
    • How do I know if the offer I sent for a job has been accepted? / How do I see all my ongoing and confirmed jobs?
    • What do I do after my job is confirmed? / How do I start my job?
    • What if I’m late for an on-site job?
    • Can I take up multiple jobs at the same time? / What is the maximum number of shifts I can take a month?
    • Will I have lunch/dinner break?
    • What is the work attire?
    • What if I do not own the work attire required for the job?
    • When will I get an update on the job application?
    • If my job is in a few hours and it is not confirmed, what do I do?
    • My job is confirmed but no one has communicated/contacted me, do I show up at the location indicated?
    • Can I contact the business outside of the application? / If the business asks me to contact them on another platform, should I do it?
    • I am at the job location but I cannot check out.
    • I forgot to check out at the job location and I can’t check out.
    • [Delivery jobs] How do I upload a picture?
    • [Delivery jobs] I cannot upload the picture, what do I do?
    • What constitutes an account ban/removal?
    • I have to stay late at the job/I have worked overtime
    • How do I instantly book shifts?
    • How do I get badges for my profile?
    • Is there a maximum number of jobs/shifts I can instantly book?
    • What happens if I cancel on a confirmed job?
    • How do I increase my community rating?
  • Know your earnings
    • Do I need to include the income from this job in my income tax declaration?
    • Is there any CPF contribution for jobs on Outside?
    • I have not received my salary until now, what do I do?
    • How do I set up payment information in the app?
    • How do I change my bank account information?
    • Can I choose to collect cash as payment for my jobs?
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    • How long is the withdrawal process from my wallet?
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    • Encountering issues? Try these steps first
    • How can I report a client/job?
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Jobs

  • There’s an emergency and I have to cancel my job! What do I do?
  • How do I know if the offer I sent for a job has been accepted? / How do I see all my ongoing and confirmed jobs?
  • What do I do after my job is confirmed? / How do I start my job?
  • What if I’m late for an on-site job?
  • Can I take up multiple jobs at the same time? / What is the maximum number of shifts I can take a month?
  • Will I have lunch/dinner break?
  • What is the work attire?
  • What if I do not own the work attire required for the job?
  • When will I get an update on the job application?
  • If my job is in a few hours and it is not confirmed, what do I do?
  • My job is confirmed but no one has communicated/contacted me, do I show up at the location indicated?
  • Can I contact the business outside of the application? / If the business asks me to contact them on another platform, should I do it?
  • I am at the job location but I cannot check out.
  • I forgot to check out at the job location and I can’t check out.
  • [Delivery jobs] How do I upload a picture?
  • [Delivery jobs] I cannot upload the picture, what do I do?
  • What constitutes an account ban/removal?
  • I have to stay late at the job/I have worked overtime
  • How do I instantly book shifts?
  • How do I get badges for my profile?
  • Is there a maximum number of jobs/shifts I can instantly book?
  • What happens if I cancel on a confirmed job?
  • How do I increase my community rating?
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