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50

General

Community rating system
Are the businesses on Outside verified/trustable?
Am I eligible to take up Outside jobs?
I am a Work Permit/S pass holder, can I apply for these jobs?
Are there any screening procedures that I have to go through?
How can I be successful with Outside?
Getting verified with SingPass

Account Management

How do I reset or change my password?

Getting Started

How do I get started?
How do I create an account?
What information do I need to provide when signing up?
What are job alerts?
How do I set up job alerts?
How do I set up my location?
Are there any screening procedures that I have to go through?

Jobs

There’s an emergency and I have to cancel my job! What do I do?
How do I know if the offer I sent for a job has been accepted? / How do I see all my ongoing and confirmed jobs?
What do I do after my job is confirmed? / How do I start my job?
What if I’m late for an on-site job?
Can I take up multiple jobs at the same time? / What is the maximum number of shifts I can take a month?
Will I have lunch/dinner break?
What is the work attire?
What if I do not own the work attire required for the job?
When will I get an update on the job application?
If my job is in a few hours and it is not confirmed, what do I do?
My job is confirmed but no one has communicated/contacted me, do I show up at the location indicated?
Can I contact the business outside of the application? / If the business asks me to contact them on another platform, should I do it?
I am at the job location but I cannot check out.
I forgot to check out at the job location and I can’t check out.
[Delivery jobs] How do I upload a picture?
[Delivery jobs] I cannot upload the picture, what do I do?
What constitutes an account ban/removal?
I have to stay late at the job/I have worked overtime
How do I instantly book shifts?
How do I get badges for my profile?
Is there a maximum number of jobs/shifts I can instantly book?
Does the cancellation of a confirmed job affect my behavioural score/community rating?
How do I increase my community rating?

Know your earnings

Do I need to include the income from this job in my income tax declaration?
Is there any CPF contribution for jobs on Outside?
I have not received my salary until now, what do I do?
How do I set up payment information in the app?
How do I change my bank account information?
Can I choose to collect cash as payment for my jobs?
The salary I received is inaccurate, what do I do?
After withdrawing money through the Outside application, I did not receive it in my bank account
How long is the withdrawal process from my wallet?

Outside support

How do I report an issue?
Encountering issues? Try these steps first
How can I report a client/job?

Client

27

General

Where do the Outside team get their agents from?
Are Outside agents reliable?
Who can post jobs?
How does Outside ensure agents produce quality work?
How do I become successful with Outside?
Community rating system
Do I need to sign a contract with Outside?
Do I need to be a registered business to source for jobs on Outside?

Getting Started

How long is the approval process before I can post jobs on Outside?

Jobs

Can I edit the job details after posting?
What happens if no one accepts my job?
I have an urgent job that I need help with, but I have been unable to find an agent
Is there a minimum number of hours to get my job listed on Outside?
Is the agent required to have a break time? How does this affect the payment?
How do I confirm that the agent completed the job?
Can I move the communication with the agent outside the application?
The agent is not responding to my message in the application
What if I find the agent to be unqualified for the job even if their profile claimed to have the qualifications?
How does auto-assign work?
How does Outside ensure Agents turn up for my job? What are the risks for no-shows?
My agent submitted an overtime request, what does this mean?

Billing

How do I update my billing information?
How do I view my invoices/past transactions?
How pricing works on Outside
When will I be charged when I post a job?
What are platform fees?
Do I need to contribute to the agent’s CPF?

Home
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General

General

Community rating system
Are the businesses on Outside verified/trustable?
Am I eligible to take up Outside jobs?
I am a Work Permit/S pass holder, can I apply for these jobs?
Are there any screening procedures that I have to go through?
How can I be successful with Outside?
Getting verified with SingPass

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